What to Expect When You Work With Condo Shield
A collaborative partnership built on transparency, trust, and continuous improvement.
We know you may have dealt with surprise fees, slow responses, or feeling like you're just another account in a queue. Condo Shield builds every engagement around predictable pricing, proactive communication, and a partnership mindset that keeps your board in control.
How We Work Together
Four key principles that guide every client relationship
Transparent, Predictable Pricing
One fixed monthly fee. No surprise charges. Any additional costs require your approval first.
- Fixed monthly management fee based on your community's needs
- Strategic support hours included for special projects
- No hidden fees or surprise invoices
- Board approval required for any additional costs
True Partnership
We don't just work for you—we work with you. Your board's priorities become our priorities.
- Dedicated community manager as your single point of contact
- Regular proactive communication and updates
- We provide guidance and expertise, but you make the decisions
- Quarterly strategy sessions to review goals and priorities
Proactive, Not Reactive
We prevent problems before they become expensive emergencies through forward planning and consistent follow-through.
- Monthly financials delivered on time, every time
- Annual compliance calendar to track all deadlines and filings
- Preventive maintenance planning based on reserve studies
- Vendor performance tracking and relationship management
Always Improving
We actively reflect on our processes, learn from feedback, and evolve our approach to serve you better.
- Regular client feedback surveys and improvement sessions
- Technology platform improvements and new feature rollouts
- Process refinements based on lessons learned
- Annual service review to ensure we're meeting your needs
What's Included
Standard deliverables for all Condo Shield clients
Monthly Financials
Balance sheets, income statements, and budget variance reports delivered by the 10th of each month
Board Meeting Support
Agenda preparation, meeting attendance, action item tracking, and meeting minutes within 7 days
Homeowner Communications
Newsletter coordination, violation letters, and response to homeowner inquiries within 48 hours
Vendor Management
Bid solicitation, contract review, work order tracking, and invoice approval coordination
Emergency Response
24/7 emergency hotline, vendor dispatch, and immediate notification to board leadership
Compliance Oversight
Annual compliance calendar, filing reminders, insurance certificate tracking, and regulatory updates
Still Have Questions?
Visit our client resource hub for 32 detailed FAQs, portal access guides, helpful forms, and more
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